Return Policy

Customers are required to present their original tax invoice or till slip.

Please consider your purchase. We will not refund you if you simply decide you no longer want the item.

Most goods will be refunded or exchanged if they are returned within 10 business days of purchase and fall under the following criteria:

-If they were defective when purchased or failed due to a design or manufacturing flaw or do not comply with requirements and standards in terms of safety and quality.

-Foodpak will gladly refund perishable goods should customers not be satisfied with the quality thereof, within the product’s Expiry date and if it is in its original packaging.

-Should a product be defective the product should be sent back to the store in its original packaging.
Foodpak reserves the right to refer returned goods for technical assessment by the manufacturer.

Refunds will be finalised within 7 business days.

Returned goods must be:

In its original packaging; and
In its original condition

No returns will be accepted if:

Goods have been altered in any way; and
Are not accompanied by an invoice or till slip

*Please note that courier/postage fees will be for your own expense or at the discretion of Foodpak

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